General Policies

A    Arrival - Please be prompt.  Plan to arrive about 3 to 5 minutes early for class.  Arriving a little before class (but not too early!) allows the children time to settle in to the musical environment.  If you arrive earlier than 5 minutes prior to the scheduled start time for your class, please have activities planned to share with your child as you wait in your vehicle or take a walk if the weather permits.  The doors open 5 minutes prior to class start time.

 B   Bathroom - Please make sure you and your child take care of bathroom needs immediately prior to arriving for your class.  

C    Come to every class, UNLESS your child is ill.  Although we will miss you if you need to skip a class, we will appreciate your consideration of the health of other children, parents and your teacher, if you have a runny nose, cough, fever, or other indications of a bug that might be passed around. 

D   During class time, be sure to focus your attention on your child.  We love for parents to visit before or after class, but not during class time please!  When you are an active, focused, enthusiastic participant in the class activities, your child will be more likely to model your actions and focus more fully too.  Children tend to lose focus when adults talk between each other.

E    Eating and drinking are best done at home.  Sippie cups can become quite a distraction!  Pacifiers get in the way of singing efforts.  Baby dolls or other toys may cause a child-sized riot!!!  We make every effort to keep the Kindermusik room free of distractions, but understand if there comes a day that a child is better with the object than the alternative!

F    Fun is to be expected.  Kindermusik moments can be humorous, poignant, meaningful, memorable, and the highlight of the entire day!  You will likely hear these words, "Mommy, is it Kindermusik day yet?"

G    A Group environment may be a new experience for your young child.  We understand that they are still learning how to interact in a group setting, but must ask that you be sensitive not to compromise the safety or enjoyment of others in the class.  If your child is having difficulty focusing or participating, gently redirect his attention.  If your child becomes disruptive (crying, screaming, running - it happens to all of us!), please step outside the classroom to give your child a moment to calm.  Do come back in as soon as you can.

H    Home materials are one of the quality features, which make Kindermusik a unique experience.  You and your child will benefit enormously from the Kindermusik experience, especially if you make active use of your At Home Materials.  Often reinforcement at home during the week makes all the difference in a child's comfort and participation in the classroom.

I     Invite grandparents to visit our class when they are in town!  Grandparents are always welcome.  There will always be a chair in the waiting area where they can view through the window.  Invite other friends to visit for a free class if they are in the appropriate age range, but only if you call or email first. 

J    Just dress comfortably- we are up and down and all around!  You'll want to remove your shoes and leave them in the foyer to keep the Kindermusik room as clean as possible. Adults - please bring footies or socks to wear on your feet as we want to keep the classroom as sanitary as possible.

K   Kindermusik class sizes are limited.  Most classes will be unable to accommodate non-enrolled siblings.  If you have an infant, they may be able to stay in their carrier and remain in the foyer (there is a wall with window separating the foyer from the Kindermusik room) or may fit into a corner of the classroom.  Please be considerate and avoid distractions as much as possible.  If the baby cries or needs attention, please see to it immediately and slip out of the room until the situation is resolved.

L    Lost items will be placed on the information table in the foyer. 

M   Missed classes:  There are no make-ups for missed classes if no other class during the week is offered.   In case of teacher illness, the class will be rescheduled, although the teacher won't cancel unless she feels she has a cold or germ that would be contagious to the children. 

N    Notify the teacher by email if you know you will not be attending an upcoming class for vacation or other reason.  If your child becomes ill and you call right before class, you most likely will get my voice mail.  I get very focused while preparing for the arrival of the classes and do not usually answer my phone!

O   Only expect the best!  We have a wonderful program, which has been researched and found to be the best for your child, quality home materials, a great environment in which we hold our classes, and we have your precious child to stimulate musically, intellectually, and socially.  The power of music can change his life forever - thank you for the opportunity to be a part of your child's most impressionable years!

 

Refund Policy

Our studio offers the following refund policies. Only one policy will apply to the class your child is registered for. The class description and the registration process will identify the exact refund policy for the class you have chosen.

Studio Refund Policy
Deposits are not refundable, but tuition and materials fees are refundable if we are notified in writing or by email 2 weeks prior to the start of the class.

Privacy Policy

We promise to respect your privacy. We do not sell, rent, loan or transfer any personal information regarding our customers or their children to any third parties. Any information you provide about yourself or your children is held with the utmost care and security and will not be used in ways to which you have not consented.

Information gathered on our web site is collected and used by us and SimplySignup. We will not collect any personal information about adults or children except when specifically and knowingly provided by them. If we collect any personally identifiable information about children, we will first obtain their parents' consent. Examples of personally identifiable information include full name and birth date.

Use of Information

Information collected by us is used internally by our authorized individuals for three main purposes. First, we may collect information for improving our site by seeing which areas, features, and products are most popular. Second, we may collect information in order to personalize the site for our customers. Third, we may collect personal information from visitors who request additional information about our studio, a Free Preview Class Coupon, or who choose to register for classes online.

We hope that you will want to provide information about yourself, because it will make your experience here more valuable to you. If you are comfortable sharing some basic information, you will receive enhanced services that are impossible to offer to anonymous users. Examples of such services may include email notices of special and discounted items, e-newsletters, and special mailings related only to this studio. In addition, you may choose to receive occasional emails from Kindermusik with Kristin Ourso! and SimplySignup, including free developmental activities and special offers.

On occasion, we may also share non-personal, summary information regarding our customers with unrelated third parties (for example, we may publicly disclose the aggregate number of registered users of our web site). However, we will not share any personal information about any particular customer.

Security

Registering for class online is a completely safe experience!

We use SSL (Secure Sockets Layer)--the highest standard in online encryption technology--to ensure that your personal and credit card information remains secure. SSL encryption allows you to register with confidence, knowing that only you and Kindermusik with Kristin Ourso! have the ability to access your information.

Keeping customer information private and secure is a top priority.

Whenever you access a secure page on our site, the information you send is immediately encrypted for your protection. There are two simple ways to see if you are on a secure page:

  • Look at the URL (website address) in your browser. If you are connected to a secure server, the URL will always begin with "https" rather than "http."
  • Most browsers display an icon that indicates whether or not you have a secure connection. Look for the unbroken key or closed lock icons in the bottom left or right corner of your browsers.
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